Refund & Cancellation Policy

1. Right of withdrawal for consumers

If the Customer is a consumer under applicable consumer protection law and acquires the Services via distance contract, the Customer may withdraw from the contract within 14 days of the start of the subscription without giving any reason. The right of withdrawal does not apply once the Customer begins using the Services if the Customer has expressly agreed to this at checkout and has accepted that the right lapses upon first use (Article 15 of the Regulation on Distance Contracts).

2. Trial

Trial subscriptions are free of charge and do not require a refund.

3. Monthly subscriptions

Monthly subscriptions may be cancelled at any time. Cancellation takes effect at the end of the current billing month. Fees already paid for the current month are not refunded, except under the right of withdrawal in section 1.

4. Annual subscriptions

Annual subscriptions may be cancelled at any time. Cancellation takes effect at the end of the current annual period. No pro-rata refund is given for the unused portion, except (a) under the right of withdrawal in section 1 or (b) by written agreement during a service termination for material breach by us.

5. Enterprise (invoiced) orders

Refunds for enterprise invoiced orders are governed by the Order Form and the Terms of Service; the default position is no pro-rata refund.

6. Refund method

Approved refunds are made to the original payment method within 14 days of approval.

7. How to request a refund

Write to with your account identifier and the reason for the refund request. We acknowledge receipt within 2 business days and respond substantively within 14 days.

8. Statutory consumer protections

This policy does not limit non-waivable statutory consumer protections. For disputes under Law No. 6502, consumers may apply to the consumer arbitration board (Tüketici Hakem Heyeti) or consumer court (Tüketici Mahkemesi) having jurisdiction.